This Privacy Policy (“Policy”) governs the manner in which Meedgo Healthtech Private Limited collects, uses, maintains and discloses information collected from its users or visitors (each referred to as a "User") through its website(s), mobile applications, devices, products, services, and online marketplace (hereinafter collectively referred to as the “Platform”).
The following definitions apply to this Privacy Policy:
This Privacy Policy applies to all the products and services offered on our Platform and describes what information of Meedgo Healthcare Solutions Private Limited, as the operator of the Platform and, as owner of the Platform, may collect from a User, on or through our website or mobile applications, including but not limited to the Meedgo Pharmacist app, directly or in relation to the Services otherwise rendered by Us, including Our facilitation through the Platform, for Our Services and how We use, process, disclose and try to protect such information.
You agree and understand that Meedgo is responsible for operation and maintenance of the Platform and all information collected and processed on the Platform is collected and processed by Us strictly in relation to Our business.
By using Our Platform, or the Services, You confirm that You have read, understood, and agree with the privacy practices as described in this Privacy Policy, and the Terms of Use (the “Terms”) and the collection, storage and processing of Your information in accordance with them.
This Privacy Policy is incorporated by reference into the Terms. Any capitalized terms used but not defined in this Privacy Policy have the meaning given to them in the Terms. Any words importing singular shall include plural and vice versa and the headings are for convenience or reference only and shall not be used in and shall not affect the construction or interpretation of this Policy.
This Privacy Policy is published in compliance with, inter alia:
During your use of this Platform, we collect certain personal identification information from you in a variety of ways, including, but not limited to, when you visit our Platform, register on the Platform, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Platform. This information may be of the following nature:-
“Personal Information” is that information which can be used to directly or indirectly identify you. It includes de-identified data that, when linked to other information available to us, would enable us to identify you. Personal Information does not include data that has been irreversibly anonymized or aggregated so that we cannot identify you through it, even in conjunction with other information.
“Sensitive Personal Data or Information” (“SPDI”) means Personal Information of any individual relating to password; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; any detail relating to the above as provided to or received by MedCords for processing or storage.
We may also collect other Sensitive Personal Data or Information about You when you use Our Services on the Platform. This information includes health information we receive from You or, on Your behalf, such as information or records relating to your medical or health history, health status and laboratory testing results, details of medical practitioner issuing the prescription, details of treatment plans and medication prescribed by a Medical Practitioner, dosage details such as frequency of dosage, alternative medication, medicines ordered by You through the Platform, diagnostic results, other health-related information and any other information inferred there from. We may also collect payment information such as Your payment card number, expiration date, billing and shipping address.
We may also store and process medical prescriptions, treatment notes, recommendations and other data generated by Medical Practitioners and Healthcare Professionals; on or through the Platform, and data shared by third parties such as diagnostics related information; prescription related information etc maybe retained on our records for the duration of you availing the Services or for any such period required or permitted under applicable law. However, any data/ information relating to an individual that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as Sensitive Personal Data or Information.
We receive and store any information you enter on Our Platform or provide us in any other way. When you register on the Platform, we collect registration details such as phone number, name, geographical address and email address. We verify your phone number with the help of a one-time password sent to your phone number.
We may also collect information required for providing you Services on the Platform including, items you place in the cart, pharmaceutical, nutraceutical products including prescription drugs or over the counter (OTC) products you may order, facilitating booking a consultation with a Medical Practitioner, running diagnostic tests, etc. Further, we may also access and collect User interactions with our Channel Partners.
Further, we may also receive your corporate or business details like business registration licenses, personal identification documents, drug licence details, your sale and purchase history through our Platform, information related to your loan requests, any other financial information as provided by you on the Platform, and your interactions with the users of Meedgo app.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Platform related activities.
We may collect Non-Personal Identification Information about Users whenever they interact with our Platform. Non-Personal Identification Information may include the browser name, the type of device and technical information about Users means of connection to our Platform, such as the operating system and the Internet service providers utilized and other similar information.
We may ask for the following app permissions from your device while you use or register on the Platform;
Our Platform may use "cookies" to enhance User experience. User's web browser places cookies on their device for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Platform may not function properly.
Kindly refer to our Cookies Policy separately for more information on how we use cookies.
Meedgo may collect and use User Data for the following purposes:
It is of utmost importance to us that any information or data related to You is securely stored, in lines with the applicable laws of land. User Data is contained within secured cloud networks of a third party Service Provider in an electronic form and is only accessible by a limited number of authorized persons who have access rights to such systems or otherwise require such information for the purposes provided in this Privacy Policy. Such User Data may also be converted to physical form from time to time. Meedgo takes all necessary precautions to protect your User Data both online and offline, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Meedgo business. To protect the security of User Data during transmission, we use all the latest technical data security measures to prevent any breach of data.
No administrator or employee or staff at Meedgo will have knowledge of your password. It is important for you to protect against unauthorised access to your account, password, and device. Be sure to log off from the Platform when finished. Meedgo does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorised use of your account, you must immediately notify Meedgo by sending an email to our contact email id. You shall be liable to indemnify Meedgo due to any loss suffered by it due to such unauthorised use of your account, password and device.
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding Users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
We may use third-party service providers to help us operate our business and the Platform or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Platform from those we actually know are under 13, and no part of our Platform is structured to attract anyone under 13.
Meedgo has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
By using this Platform, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Platform. Your continued use of the Platform following the posting of changes to this policy will be deemed your acceptance of those changes.
You may communicate your objection to our continual use and/or disclosure of your Personal Information and SPDI for any of the purposes and in the manner as stated above at any time by contacting us at the details indicated below.
If you do not wish for us to continue using your information, and/or disclose your Personal Information and SPDI for any of the purposes and in the manner as stated above at any time, you may opt out of providing the same by contacting us at the details indicated below.
If you have any questions about this Privacy Policy, the practices of this Platform, or your dealings with this Platform, please contact us at:
Meedgo Healthtech Private Limited
807 civil lines
Jhansi, Uttar Pradesh - 284001
Email ID: care@meedgo.com
Meedgo Helpline:
In accordance with the Information Technology Act, 2000 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below:
For registering your complaint, please write to the Grievance Officer at the above-mentioned email address in relation to any violation of this Policy or the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The Grievance Officer shall redress the complaint in accordance with the provisions of the Information Technology Act, 2000 and Rules made thereunder.
In the event that any provision and/or clause and/or term of this Policy is found to be invalid, void and unenforceable by a Court of any competent jurisdiction, then the remaining provisions will remain in force in accordance with the original intention of Meedgo.
This Policy shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall exclusively be in Jhansi, Uttar Pradesh. In the event of any dispute arising out of this Policy, the same shall be settled by a binding arbitration conducted by a sole arbitrator, appointed jointly by both parties and governed by the Arbitration and Conciliation Act, 1996, in accordance with their Arbitration Rules. The arbitral award will be final and binding upon the Parties. The seat and venue of arbitration shall be Jhansi, Uttar Pradesh. The Parties can also opt to resolve the dispute(s) in order to reach an amicable resolution through online mode via ODR/ Zoom/ Google Meet platform.